Refunds & Returns
Returns and refunds
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
Your entitlement to a refund or exchange
We hope you enjoy our products however if you wish to return or exchange your purchased item/s we will happily provide you an exchange or refund (excluding skin care and sale items). To receive an exchange or refund the following conditions apply:
- The returned item/s must be returned within 14 days of receiving your order;
- The returned item/s must be in their original condition with the tags attached including the original packaging;
- The returned item/s must not be used, worn or damaged after delivery;
- Skin care products cannot be returned or exchanged due to health and safety reasons; and
- No refunds on sale items.
To assist in the processing of a refund or exchange, you must email us at firstname.lastname@example.org and provide us with:
- your full name and address;
- the original order number; and
- the reason for claiming the refund or exchange.
Returning items to us
If you wish to return an item to us, we recommend that you do so as soon as possible.
How to return items:
Package the item/s in a shipping bag or box that will prevent damage in transit. We recommend similar packaging to what you originally received the item/s in. If possible, include the original box for the returned item.
A Pure Beginning® takes no responsibility for items that are returned but become lost or not delivered to us. If you are concerned about loss or damage in transit, you should consider adding tracking or insurance. However, this is at your sole discretion, and A Pure Beginning® makes no representations or warranties in relation to the security of returned item/s.
Send the item/s to A Pure Beginning at PO Box 3059, Norman Park, Queensland 4170.
Upon receipt of the item/s, we will inspect them and if they are returned in accordance with this Refunds & Returns Policy and we are satisfied that you are entitled to a refund or exchange, we will issue you with a refund or exchange.
Return delivery charges
We recommend you return the item to us via Registered Post so that the delivery can be tracked. All shipping costs will be the responsibility of the customer. For item exchanges A Pure Beginning® will send the replacement free of charge.
Provision of refunds or exchanges to you
If after assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within five (5) to seven (7) days of our receipt of returned items.
All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.
Please email us if you have any questions regarding our Refunds & Returns Policy.
Refunds & Returns Policy last updated on 9 October 2019.